FAQs

Q. How do I clean my product?

  A. Please visit our cleaning guide to learn how to properly care for your product.

 

Q. Are HON BASYX products CAL117 compliant?

  A. Yes, all HON BASYX products are compliant with CAL117 (aka California TB 117)

 

Q. Do the casters lock?

  A. No, HON BASYX products do not have locking casters.

 

Q. Can I substitute or add soft floor casters?

  A. No, unfortunately we currently do not carry a soft caster option for HON BASYX.

 

Q. Can I remove the armrests or use the chair without them?

  A. Most HON BASYX chairs can be used without armrests. Exceptions to this are loop arms, for example on the BSX100 model.


How to Clean Your Office Furniture
 
 
Q. How do I clean office chairs, desks and other office products?
 

  A. General office chair cleaning guidelines:

 
Fabric Cleaning
 

     - Always check the cleanability code before deciding which cleaning products to use.

     - Regularly clean your fabric by vacuuming or light brushing.

     - Test cleaning product in an inconspicuous area first to guard against color bleeding or fabric shrinkage.

     - Spot clean only with water-based shampoo or foam upholstery cleaner.

     - Pretest a small, inconspicuous area before proceeding. Do not over wet. Do not use solvents to spot clean.

     - Pile fabrics may require brushing with a non-metallic, stiff-bristle brush to restore appearance.

     - Hot water extraction or steam cleaning is not a recommended cleaning method.

     - Cushion covers should not be removed and laundered.

     - To prevent overall soiling, frequent vacuuming or light brushing with a non-metallic, stiff-bristle brush to remove dust and grime is recommended.

     - When cleaning a spill, blot immediately to remove spilled material.

     - Clean spots or stains from the outside to the middle of the affected area to prevent circling.

     - Use a professional furniture cleaning service when an overall soiled condition has been reached.

 
General Leather Cleaning
 

     - For everyday cleaning, wipe leather with a clean, dry, lint-free microfiber cloth.

 

Leather Spot Cleaning
 

     - Apply a clean, dry cloth or sponge to any spilled liquid immediately.

     - Using a clean, lint-free microfiber cloth, gently dab a (non-detergent) soap-and-warm-water solution to the any stained area.

     - Do not scrub or rub any stained areas.

     - Allow the treated area to dry naturally.

     - Do not use water to clean or treat butter, oil or grease stains.

     - Dab any area that has a stain with a soft, clean cloth until as much of the stain is absorbed as possible.

 

General Plastic Cleaning
 

     - Apply warm water and mild soap or ammonia-based foam glass cleaner solution to a clean, lint- free microfiber cloth..

     - Gently wipe the surface to remove any surface dust.

     - Wipe dry with a new, clean, lint-free microfiber cloth.

 

Plastic Spot Cleaning
 

     - Apply a mild soap-and-water solution to a clean, lint-free microfiber cloth.

     - To remove markings from plastic, rub the marked area from several different directions until it disappears.

     - If the mark still remains, mix baking soda and water at a 3:1 ratio. Spread the baking soda paste over the mark and let it set for 5 minutes.

     - After 5 minutes, wipe off the baking soda mixture with a clean paper towel. Finally, clean normally as instructed in the “General Plastic Cleaning” section.

     - Note: Some marks may require repeating this process.

     - Do not scrub the baking soda mixture on plastic surfaces as it may damage the finish.

     - Do not use alcohol-based cleaners on plastic surfaces.

     - Alcohol-based cleaners may dry out plastic and leave white marks on the surface.

 

General Laminate Cleaning
 

     - For everyday cleaning, apply a vinegar-and-water solution to a clean, lint-free microfiber cloth. 

     - Gently wipe the surface to remove any surface dust.

     - Do not use furniture polish that contains waxes and oils on laminate surfaces.

 

Laminate Spot Cleaning
 

     - Apply a mild soap-and-water solution to a clean, lint-free microfiber cloth.

     - To remove markings from laminate, rub the marked area in the direction of the grain. If no grain is present, rub in a circular motion.

     - Rub gently to avoid damaging the surface texture or gloss.

     - If mark remains, use white ink eraser on mark.

     - Then clean normally as instructed in the “General Laminate Cleaning” section above.

 

Laminate Care and Handling
 

     - Laminate is durable and easily cleaned, however avoid using hard-bristle brushes which may scratch the laminate surface.

     - Avoid sliding objects over the surface to prevent scratching.

     - The use of coasters is recommended to prevent stains from liquids.

 

General Painted / Polished Metal Cleaning
 

     - Apply a small amount of nonabrasive cleaner such as Windex®, Formula 409®, or Fantastik® to a clean, dry, lint-free microfiber cloth or paper towel.

     - Rub on the areas that may need spot cleaning.

     - Wipe clean using a new, clean, dry, lint-free microfiber cloth or paper towel.

 

General Marker Board Cleaning
 

     - Thoroughly erase your marker board after every use.

     - Marker boards should be cleaned weekly with marker board cleaner. Completely erase board before applying any cleaners.

 

Marker Boards Care and Handling
 

     - Leaving ink on the board for an extended period of time may lead to images remaining on the board after erasing, known as "ghosting".

     - To avoid ghosting, clean your board weekly with marker board cleaner.

     - Avoid using red and orange markers for easier cleaning and to reduce the likelihood of ghosting.

     - Do not use permanent or non-dry erase markers.

     - To mainatin eraser performance, follow manufacturer's instructions.

 

Q. How do I care for and maintain other office products?
 

  A. There are a variety of office products that require special care:

 

Office chair components
 

     - Office chair casters:

          - The easiest way to keep casters clean and functioning properly is to ensure the floor is routinely cleaned.

          - Dust, dirt, and lint from the floor collect on the casters and degrade their performance over time.

          - Casters should be cleaned with a mixture of mild soap and water applied to a clean, soft cloth.

     - Office chair adjustable-height cylinders:

          - If the adjustable-height cylinder is not actuated for long periods of time, the lubricant on the cylinder column may dry out from lack of movement.

          - Lack of movement may prevent the cylinder from moving freely up and down.

          - To remedy this situation, add weight to the seat and cycle from top to bottom several times to spread lubricant on the entire column.

          - If the problem persists, apply any grease to the cylinder column and cycle from top to bottom.

          - Do not use spray lubricants as they might drip and damage the flooring.

     - Office chair glides:

          - Glides should be cleaned of dirt and waxed regularly to avoid buildup. Apply household cleaner and wipe dry with a clean, soft cloth.

     - Office chair base:

          - Bases may be cleaned by applying a mixture of mild soap and water.

          - Bases may also be cleaned by applying a small amount of nonabrasive cleaner such as Formula 409® or Fantastik® to a clean, dry, lint-free microfiber cloth.

 

Office furniture systems and storage
 

     - Office furniture drawer slides:

          - The drawer slides are lubricated during assembly and should not need additional lubrication during the life of the product.

     - Office furniture storage locks:

          - To ensure proper function, occasionally cycle the key through the lock, doing so will keep the assembly properly lubricated.

          - If debris becomes trapped in the slot, compressed air or WD-40® will help free the debris.

     - Office table flip-top mechanism:

          - If the flip-top of the folding mechanism becomes difficult to operate, spray WD-40® on the mechanism and cycle. this will clean and lubricate.

 
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